OMBUDSMAN OFFICE

Who is an Ombudsman?
Ombudsman office is a representative body for students and staff related matters. The office is established in the frame of the Erasmus+ KA2 Capacity Building in the field of Higher Education Project “Advocacy Establishment for Students through Ombudsman Position” (AESOP) (Advocacy Establishment for Students through Ombudsman Position 561640-EPP-1-2015-1-AZ-EPPKA2-CBHE-JP; 2016-2019). Ombudsman offers assistance and support in various university issues. The function of ombudsman is of highly confidential nature and guarantees anonymity to all visitors.
Target Groups
ATSU Students
ATSU Staff

Main Function of the Office - HELP
Ombudsman:
listens to concerns
helps in analyzing the problem and generating options of solutions
acts as a source of information on procedures and legal regulations applicable at the University in particular case
assists in obtaining information and clarifying the case in proper unit/department
plays a role of mediator in conflict situation
provides psychological help
When to contact Ombudsman

Contact the Ombudsman in the following situations if:
you need an opinion from an independent body or someone who will hear your problems and advise on further action
you need assistance in resolving a complicated matter, which you cannot handle on your own
you think you have been treated unfairly
you are in conflict that affects your functioning at the University
you need a mediator or facilitator
you do not know who to address with your problem
Principles of operation
Activities of the Office are based on the three fundamental principles:
Neutrality to ensure that every student/staff member can be heard without judgment;
Confidentiality so that students/staff can present sensitive information;
Independence. Ombudsman is independent, neutral and impartial

How to Contact Ombudsman
Ombudsman accepts cases reported in person, by phone, by e-mail and by post. No anonymous claims are accepted. After the case report is accepted the reporting party is invited to a face-to-face meeting. During a direct conversation the Ombudsman and the client discuss the problem and the range of available solutions.
Contact information:
XXII Campus, ATSU library, Ground floor. T. Tabidze str. #18 room #22-104 (head office)
Salome Sepiskveradze
+995 599 23 23 21
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